Icelandair operates an extensive network of flights between Iceland, North America, and Europe. As a full-service airline, Icelandair provides flexibility and options if you need to cancel or change your booking. This guide explains Icelandair cancellation policies, rebooking options, and refund rules in various situations. We also answer frequently asked questions on getting refunds, flight credits, and more if canceling Icelandair reservations.
Passengers wishing to cancel existing reservations must follow established procedures consistent with Icelandair’s cancellation guidelines:
No matter how you cancel, Icelandair will charge the applicable cancellation fee and process refunds to the original form of payment within 7 days if eligible based on fare rules.
For Economy Light non-changeable fares, no changes are allowed. All other fare classes permit date, route, and cabin changes subject to fare difference and change fees:
Name changes on fully refundable Business and Saga Premium fares incur a $75 fee. Standby for earlier flights is allowed if same-day confirmed changes are full.
For Icelandair tickets eligible for a refund, the amount refunded depends on when you cancel your booking:
If you accept a flight credit instead of a cash refund, the credit can be used to rebook future Icelandair travel within 12 months of the original ticket issue date. The value covers base fare and carrier-imposed fees. Any difference in fares for the new booking date/flight must be paid by the traveler.
In certain circumstances, Icelandair may waive cancellation/change penalties and provide a full refund, travel voucher or rebooking:
For bookings made after April 2020, Icelandair offers a waiver of change and cancellation fees for COVID-related travel restrictions or illness. Affected passengers can rebook flights up to 14 days before departure or request vouchers/refunds. Proof or documentation may be required.
Icelandair offers an optional Cancellation Protection plan that allows you to cancel your booking up to 24 hours before departure for any reason and receive a flight credit for the full value of your ticket. The credit is valid for 1 year from the original ticket issue date. The plan must be added at the time of booking for a fee of $69 per passenger. It provides flexibility if your travel plans change and covers all Icelandair fare types. Certain terms and restrictions apply, so review policy details before purchasing protection.
After submitting a refund request, Icelandair takes approximately five to ten business days to issue the funds. Credit card refunds may take up to 30 days, depending on the issuing bank’s internal policies.
Unfortunately, Icelandair does not support partial cancellations for multi-city bookings. Customers must cancel the entire reservation and rebook the desired segments separately.
Missed connections result in involuntary cancellations, making passengers susceptible to standard change or cancellation fees. Rebooking options may involve waiting lists, alternate routings, or overnight layovers, depending on availability.
The Economy Light non-refundable fare cannot be canceled or changed. The ticket has no value if the passenger cancels the flight.
You can receive a full refund if you booked a Business, Saga Premium, or Economy Flex/Premium Flex refundable fare and cancel before departure. Other fares are non-refundable.
If Icelandair makes a significant schedule change or outright cancels your flight, you are entitled to rebooking on alternate flights or a full ticket refund.
You can rebook online via Manage My Booking or by phoning Icelandair reservations. Fare difference and change fees apply based on the timing and original ticket fare class.
Saga Premium and Business class refundable fares offer the most flexibility. You can cancel for a full refund up to 50 minutes before departure with no cancellation fee.
Understanding Icelandair’s cancellation policy helps passengers make informed decisions and avoid unwanted surprises. Although navigating complex fare types, deadlines, and administrative fees can prove challenging, equipping oneself with accurate information leads to the successful resolution of cancellation queries. Remember always to review booking details carefully and stay updated on evolving policies to ensure smooth sailing through any turbulent travel scenario.
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