Icelandair Cancellation Policy

Understanding Icelandair’s Cancellation Policy

Icelandair operates an extensive network of flights between Iceland, North America, and Europe. As a full-service airline, Icelandair provides flexibility and options if you need to cancel or change your booking. This guide explains Icelandair cancellation policies, rebooking options, and refund rules in various situations. We also answer frequently asked questions on getting refunds, flight credits, and more if canceling Icelandair reservations.

How to Cancel an Icelandair Booking?

Passengers wishing to cancel existing reservations must follow established procedures consistent with Icelandair’s cancellation guidelines:

• Official Website: Log onto Icelandair’s official website, navigate to the ‘My Trips’ section, input the confirmation code and last name, and then proceed with cancellation instructions.
• Mobile App: Download Icelandair’s mobile application, sign in, locate the targeted reservation, and execute cancellation steps accordingly.
• Customer Support: Contact Icelandair’s customer service department via telephone or live chat, authenticate identity, articulate intentions, and adhere to agent guidance throughout the termination process.
• At the airport: Go to the Icelandair check-in desk on your departure day to cancel your booking in person.

No matter how you cancel, Icelandair will charge the applicable cancellation fee and process refunds to the original form of payment within 7 days if eligible based on fare rules.

Changing Icelandair Ticket Dates or Routing

For Economy Light non-changeable fares, no changes are allowed. All other fare classes permit date, route, and cabin changes subject to fare difference and change fees:

• Changes 21+ days before departure – $100 fee per passenger
• Changes 8-20 days before – $200 fee
• Changes 0-7 days before – $300 fee

Name changes on fully refundable Business and Saga Premium fares incur a $75 fee. Standby for earlier flights is allowed if same-day confirmed changes are full.

Icelandair Refunds Based on Timing of Cancellation

For Icelandair tickets eligible for a refund, the amount refunded depends on when you cancel your booking:

• 2+ days before departure – 100% refund as flight credit or to the original form of payment.
• 24-48 hours pre-departure – 50% refund as flight credit only.
• Less than 24 hours before departure – no refund provided on canceled tickets.

Using Icelandair Flight Credit for Rebooking

If you accept a flight credit instead of a cash refund, the credit can be used to rebook future Icelandair travel within 12 months of the original ticket issue date. The value covers base fare and carrier-imposed fees. Any difference in fares for the new booking date/flight must be paid by the traveler.

Icelandair’s Refund Policy

• Icelandair tickets are non-refundable by default. Refund eligibility depends on fare rules and the timing of the cancellation. Economy Saver fares are completely non-refundable. Flexible Economy and Business fares allow free rebooking or cancellations with a fee. Refunds are provided as an Icelandair flight credit valid 12 months from the ticket issue date.
• For cancellations 2+ days before departure, 100% credit is given. Within 24-48 hours, only 50% credit is allowed. Cancellations less than 24 hours preflight receive no refund. For Icelandair cancellations, full refunds to the original payment method are applied. Refund processing takes 7-10 business days after approval.
• If Icelandair cancels your flight for any reason and you choose not to travel on reprotected flights, you are entitled to a full refund in your original form of payment rather than a credit. This includes cancellations due to COVID-19 schedule changes.

Icelandair Cancellation and Refund Exceptions

In certain circumstances, Icelandair may waive cancellation/change penalties and provide a full refund, travel voucher or rebooking:

• Flight cancellations or major delays/schedule changes initiated by Icelandair.
• Death of a passenger or family member.
• Passenger injury, illness, or hospitalization.
• Government advisories restrict travel due to health, safety, or security concerns.

Refunds Due to COVID-19

For bookings made after April 2020, Icelandair offers a waiver of change and cancellation fees for COVID-related travel restrictions or illness. Affected passengers can rebook flights up to 14 days before departure or request vouchers/refunds. Proof or documentation may be required.

Icelandair’s Cancellation Protection Plan:

Icelandair offers an optional Cancellation Protection plan that allows you to cancel your booking up to 24 hours before departure for any reason and receive a flight credit for the full value of your ticket. The credit is valid for 1 year from the original ticket issue date. The plan must be added at the time of booking for a fee of $69 per passenger. It provides flexibility if your travel plans change and covers all Icelandair fare types. Certain terms and restrictions apply, so review policy details before purchasing protection.

Frequently Asked Questions

How long does it take to receive an Icelandair refund?

After submitting a refund request, Icelandair takes approximately five to ten business days to issue the funds. Credit card refunds may take up to 30 days, depending on the issuing bank’s internal policies.

Can I cancel part of my multi-city Icelandair booking?

Unfortunately, Icelandair does not support partial cancellations for multi-city bookings. Customers must cancel the entire reservation and rebook the desired segments separately.

What if I miss my Icelandair flight?

Missed connections result in involuntary cancellations, making passengers susceptible to standard change or cancellation fees. Rebooking options may involve waiting lists, alternate routings, or overnight layovers, depending on availability.

What is Icelandair’s basic Economy fare cancellation policy?

The Economy Light non-refundable fare cannot be canceled or changed. The ticket has no value if the passenger cancels the flight.

Can I get a refund if I cancel my Icelandair flight?

You can receive a full refund if you booked a Business, Saga Premium, or Economy Flex/Premium Flex refundable fare and cancel before departure. Other fares are non-refundable.

What if Icelandair changes my flight time or cancels?

If Icelandair makes a significant schedule change or outright cancels your flight, you are entitled to rebooking on alternate flights or a full ticket refund.

How do I rebook if I decide to change my Icelandair reservation?

You can rebook online via Manage My Booking or by phoning Icelandair reservations. Fare difference and change fees apply based on the timing and original ticket fare class.

What’s the best Icelandair fare for maximum flexibility?

Saga Premium and Business class refundable fares offer the most flexibility. You can cancel for a full refund up to 50 minutes before departure with no cancellation fee.

Conclusion

Understanding Icelandair’s cancellation policy helps passengers make informed decisions and avoid unwanted surprises. Although navigating complex fare types, deadlines, and administrative fees can prove challenging, equipping oneself with accurate information leads to the successful resolution of cancellation queries. Remember always to review booking details carefully and stay updated on evolving policies to ensure smooth sailing through any turbulent travel scenario.

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