American Airlines Lost and Found

American Airlines Lost and Found Department Number

In the hustle and bustle of travel, it’s not uncommon for items to get misplaced or left behind. For those who’ve experienced this unfortunate event while flying with American Airlines, the airline has a clear set of procedures to assist passengers in finding their lost items. Please read the entire blog to get all the details of American Airlines Lost and Found policy procedure, the time which will be taken by American Airlines, how to fill and submit the lost and found form, and where to find it.

American Airlines Onboard Lost and Found Policy

Suppose you’ve left an item onboard an American Airlines flight. In that case, the most immediate action is to speak with a member of the airline’s ground staff as soon as you’ve exited the aircraft. Lost Luggage items are usually collected by the cabin crew during their post-flight clean-up and handed over to the local lost and found department.

However, you realize you’ve lost an item after leaving the airport. In that case, you can report the loss via American Airlines’ online lost and found form. This form will ask for your contact details, flight information, and a detailed description of the lost item. Once submitted, you’ll receive a confirmation email with a reference number. American Airlines will then search for your missing item.

Lost Luggage Policy

American Airlines has a different process in the event of lost checked luggage. Passengers should immediately report the issue at the airport’s Baggage Service Office, usually in the baggage claim area. A report will be filed, and the passenger will receive a file reference number that can be used to track the status of the search.

American Airlines will then trace your bags; if they’re found, they will be delivered to your local address at no additional cost. If your luggage is declared lost, American Airlines will compensate for the lost bag and its contents up to the liability limits stipulated in the airline’s contract of carriage.

Lost Items at the Airport

If you need help finding an item at the airport – but not on the plane – you should contact the lost and found department of the specific airport. This includes items lost in the security checkpoint area, managed by the Transportation Security Administration (TSA) in U.S. airports.

How to Report Lost Luggage on American Airlines?

Reporting Lost Luggage

  • Suppose you’ve arrived at your destination only to find that your checked luggage has yet to be. In that case, the first step is to report the issue to American Airlines. You should immediately go to the Baggage Service Office, usually located in the baggage claim area of the airport, to register your missing bag.
  • During the reporting process, you will be asked to provide detailed information about your luggage and its contents. This includes the color and type of the bag, any distinguishing features, and an overview of the bag’s contents. The more details you can provide, the easier it will be to locate your bag.
  • Then, You’ll be given a file reference number after filing the report, which can be used to track the status of your lost luggage.

American Airlines Luggage Tracing Process

Once your missing bag report is filed, American Airlines initiates a luggage tracing process. The airline uses an advanced Baggage Tracking System to search for your luggage across its network. If your bag is found, American Airlines will arrange to have it delivered to your local address or an address you provide. This service is typically offered at no additional cost to the passenger.

Settlement for Irretrievably Lost Luggage

When baggage cannot be located, American Airlines declares the luggage lost. The airline will then proceed to the compensation stage. American Airlines’ liability for lost baggage is limited according to various regulatory standards – including U.S. Department of Transportation regulations for domestic travel and the Montreal Convention rules for international travel.
American Airlines generally asks customers to provide original receipts for items in the lost baggage to verify their value. You may also be asked to complete a questionnaire detailing the items’ estimated value.

Claiming Compensation with American Airlines

To claim compensation for your lost luggage, you must submit a claim form, usually found on the airline’s website or obtained from the Baggage Service Office. Additionally, It’s important to raise this claim within the timeframe outlined by American Airlines – within 45 days for domestic travel and 21 days for international travel.

For North America:

  • Telephone: For general inquiries, you can reach American Airlines by calling their customer service at 1-800-433-7300. For the hearing and speech impaired, the number is 1-800-543-1586.
  • Email and Online Chat: They don’t have a direct email address, but there is a form on their official website that you can fill out for specific issues. Live chat services may also be available on the website.
  • Mail: You can also mail letters to their customer relations department at American Airlines Customer Relations, 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

Lost and Found:

  • If you’ve lost an item in the airport: Contact the airport lost and found. The contact information should be on the airport’s official website.
  • If you’ve left something on the plane: You can report your lost item on the American Airlines lost and found the page on their official website.
  • For delayed or damaged bags: You can report it on their official website or at the airport within 24 hours of arrival.

For South America:

American Airlines provides support in several South American countries. Here are the numbers for a few:

  • Argentina: 4318-1111 or 0-810-444-2005
  • Brazil: 11-3004-5000
  • Chile: 2-2279-0000 or 0-800-835-882
  • Colombia: Bogota – 5085968 or 01-800-9171-045
  • Peru: Lima – 211-7000 or 0-800-40350

American Airlines FAQs

I’ve lost an item on an American Airlines flight. How do I report it?

You can report your lost item by filling out the lost and found form on American Airlines’ official website. After that, they will contact you to arrange the return if the luggage is located.

I left something at the airport. How can I retrieve it?

If you’ve lost an item in the airport, you should contact the lost and found department of the specific airport then you can usually find their contact information on the airport’s official website.

How long does it take to find a lost item?

The time it takes can vary. It might be quickly found if it’s still on the plane, or it could take some time if it needs to be tracked down. You will be notified if your item is located.

I lost my luggage. What should I do?

If your checked bag is lost, after that report it at the airport within 24 hours of arrival. For domestic travel, although you must report delayed or damaged bags within 24 hours; for international trips, you have seven days.

How do I check the status of my lost item or bag?

For lost items, you can check the status of your claim using the claim number you received when you filled out the form on their website. For lost luggage, you can check the status online using the file reference number given to you when you reported your bag as missing.

What happens if my item can’t be found?

If American Airlines cannot find your item within 30 days from when it was reported, it’s not likely to be found. At that point, your case will be closed.

Will American Airlines reimburse me for my lost item?

American Airlines is not responsible for items left on board or damaged suitcases. Their liability for lost, delayed, or damaged bags is limited unless a higher value is declared in advance and additional charges are paid.

Read More American Airlines Blogs:-

Why Book With Us?


We offer easy and convenient flight bookings with attractive offers.


We ensure low rates on flight tickets, holiday packages, Travel insurance and on all inclusive packages


Enjoy exciting deals on flights, hotels, Tour packages, Travel insurance.


Get assistance 24/7 on any kind of travel related query. We are happy to assist you.